Shipping and Delivery

Shipping and Delivery

Freight Rates Explained

Australia Wide Shipping up to (AUD $35.00 + GST)

If any point of time, your shipping costs more than basic charges due to size, weight or destination, we will contact you to arrange additional shipping payment as applicable. As such AUD $35.00 + GST is the basic shipping charge, that will cover most of the smaller to medium size packages to major cities all over Australia and also smaller packages to the remote locations.

Freight is always calculated depending upon the Size of Product (Dimensions of the Product or Box) or the total weight of the product and the specified destination. We strive to provide the best shipping experience to our customers so we use several reputed freight/courier companies and Australia Post and the most economical way to ship your goods so that it will not be heavier to your pocket.

It is currently not possible for us to calculate an exact shipping charge for each item as our product ranges from a smallest castor wheel for a platform trolley to a Huge Relocatable Dangerous Goods Store.

For any of your doubts or concerns regarding your potential shipping charges, do not hesitate to contact us at (08) 6258 1800 / (1300 305 314) or email us at customerservice@backsafe-australia.com.au. For your convenience, at any point of time, if you are not agreed or happy with the freight charge , you are welcome to arrange your own shipping at your own cost.

Perth Metro Parcel Delivery (AUD $20.00 + GST) / Perth Metro Pallet Delivery (AUD $45.00 + GST)

Your item will be shipped by registered/express post, courier or delivery by our truck.

Pick Up from Canning Vale WA 6155 (AUD $0.00)

We allow pick up from our warehouse at 60, Mordaunt Circuit, Canning Vale WA 6155.

Shop Policies

Returns

Our restocking fee is 20% and goods will be returned on the customers freight account. A refund or credit after deducting the restocking fee will be processed within 7 - 10 days of the item being returned.

Warranty

All our products are covered by 12 month warranty period that excludes any damage, misuse and abuse (castors or wheels are not covered under warranty). It is the customer's responsibility to return the items safely to Backsafe Australia for assessment. The item will be accessed by our specialised team and repaired or replaced accordingly.